Privacy Policy

Last updated: 30 October 2026

This policy explains how Fitzgerald Plant Services Ltd collects, uses and protects personal information when you visit our website, contact us, or do business with us. We are committed to handling your information fairly, securely and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Fitzgerald Plant Services Ltd is the data controller for the personal information described in this policy.

• Registered office: Avondale Industrial Estate, Avondale Road, Cwmbran, NP44 1TS
• Company number: 06456221 (registered in England & Wales)
• Telephone: 01633 860 693
• Email for privacy questions: info@fitzgeraldplant.co.uk 

2. Information we collect

Information you give us

• Enquiry and contact forms – your name, email address, phone number, the subject and content of your message, and the type of enquiry (for example sales, parts, service or transport).
• Machine, vehicle, servicing and MOT enquiries – the machine or vehicle you are interested in and, where relevant, details such as mileage and MOT due date.
• Phone calls, emails and meetings – the information you share with us when you contact our sales, service, parts, transport or accounts teams.
• Customers and suppliers – business contact details, order, delivery, service and invoicing records, and the information needed to manage your account.
• Job applicants – your CV, contact details, work history, qualifications and any other information you send us when applying for a role.

Information collected automatically

• Technical information such as your IP address, browser and device type, the pages you visit and how you arrived at our site. This is collected through cookies and similar technologies (see section 5).

We do not intentionally collect special category information (such as health information) through our website. Please do not include it in form messages.

3. How we use your information and our lawful basis

• To respond to your enquiry, provide quotes and arrange demonstrations, servicing or MOTs – necessary to take steps at your request before entering into a contract, or in our legitimate interests in responding to business enquiries.
• To supply machines, parts, servicing, transport and other services, and to manage your account – necessary for the performance of our contract with you or your organisation.
• To keep accounting, tax and safety records – necessary to comply with our legal obligations.
• To keep our website secure and prevent spam and abuse of our forms – our legitimate interests in protecting our systems.
• To understand how our website is used and improve it – your consent (for analytics cookies).
• To tell you about products, services and events that may interest you – our legitimate interests for existing business customers, or your consent where the law requires it. You can opt out at any time.
• To assess job applications – necessary to take steps before entering into an employment contract, and our legitimate interests in recruiting suitable staff.

4. Who we share your information with

We do not sell your personal information. We share it only where necessary with:

• our staff who need it to deal with your enquiry or order;
• service providers who support our business, such as our website host and developer, email and IT providers, and accountants – they act on our instructions and must keep your information secure;
• manufacturers and suppliers we work with (for example for warranty claims, parts orders or finance applications), where needed to provide what you have asked for;
• the third-party services described in section 5;
• professional advisers, insurers, and law enforcement or regulators where we are legally required to do so.

5. Cookies and third-party services on our website

Cookies are small files stored on your device. We use the following types:

• Strictly necessary – needed for the website and its forms to work securely. These do not require consent.
• Analytics – Google Analytics (cookies named _ga and _ga_*, kept for up to 2 years) helps us understand how visitors use our site. Google may process this information in the United States.
• Business visitor identification – a script provided by [VISITOR IDENTIFICATION PROVIDER] helps us understand which organisations visit our website. It may use your IP address, cookies and similar identifiers, and shares data with partners including Demandbase and LiveIntent.
• Spam protection – Google reCAPTCHA checks that form submissions come from a person rather than an automated program. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
• Embedded content – some pages include YouTube videos, a Google map and social media widgets (provided by Elfsight). These providers may set their own cookies and receive your IP address when the content loads.
• Fonts and icons – Google Fonts and Font Awesome are loaded from their servers, which receive your IP address.

We only set analytics, visitor identification and other non-essential cookies with your consent. You can change your choice at any time through the cookie settings link on our website, or block or delete cookies in your browser settings. Blocking some cookies may affect how the site works.

6. International transfers

Some of the providers above (including Google, Demandbase and LiveIntent) may process personal information outside the UK, mainly in the United States. Where this happens, we rely on UK adequacy regulations (including the UK–US data bridge) or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

7. How long we keep your information

• Enquiries that do not lead to business: [2 years] from our last contact with you.
• Customer, order and invoicing records: 6 years after the end of the financial year they relate to, to meet tax and legal requirements.
• Unsuccessful job applications: [6 months] after the role is filled, unless you agree to us keeping them longer.
• Analytics data: up to 14 months in Google Analytics.

After these periods we securely delete or anonymise the information.

8. How we protect your information

Our website uses an encrypted (HTTPS) connection, and access to the information we hold is restricted to staff and providers who need it. While we take reasonable steps to protect your information, no transmission over the internet is completely secure.

9. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information in certain circumstances;
• ask us to restrict how we use your information in certain circumstances;
• object to us using your information based on our legitimate interests, and object at any time to direct marketing;
• withdraw your consent at any time, where we rely on consent;
• ask us to transfer information you provided to another organisation, in certain circumstances.

To exercise any of these rights, contact us using the details in section 1. We will respond within one month. There is normally no charge.

10. Complaints

If you are unhappy with how we have handled your personal information, please contact us first using the details in section 1 so we can try to put things right. We will acknowledge your complaint within 30 days and let you know the outcome without undue delay.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.